ZARSMIManagement Studies and Economic Systems2408-95833320170201Addressing the Causes and Failure for Financial Transformation while Achieving Business Alignment12713649230ENMaiendra MoodleyDepartment of Financial Systems and Processes, State Information Technology Agency, Pretoria, Gauteng Province, South AfricaMohamed Saheed BayatDepartment of Public Administration, University of Fort – Hare, Alice Eastern Cape, South AfricaJournal Article20170811The financial transformation journey is often addressed through trying to avoid the pitfalls associated with the causes of failure while leveraging the critical success factors. At best, Chief Financial Officers adopting this approach are likely to improve the degree of customer service experienced by Finance department. This is unlikely to lead to sustainable financial transformation being achieved. This article, having explored the causes of financial transformation and critical success factors, presents an exploratory model between business alignment and financial transformation. This relationship describes the necessary aspects of what is required to achieve financial transformation in a sustainable manner, while overcoming the challenges associated with financial transformation often being subjectively understood by the stakeholders.https://www.msaes.org/article_49230_8c5c4219419a56ba58931e38f4cd8369.pdfZARSMIManagement Studies and Economic Systems2408-95833320170201HR Manager Roles in the Context of Globalizing MNC Environment; Empirical Study13714749231ENZuhaib AhmadDepartment of Business Administration, AMU, Aligarh, IndiaJournal Article20170811With the increasing globalization, more integrated markets, growing number of Multinational Corporations (MNCs) in India and dearth of studies in the area of internationalization and Human Resource (HRR) roles posed a line of enquiry into this aspect as the study is intended to explore the role of HR managers with the degree of internationalization in Indian MNCs. The roles of HR Professionals are also changing due to dramatic rate of change in today’s organizations. It has been advocated that the role of the HR Professionals must parallel the needs of changing organization. It has been argued that globalization leads to more strategic role for Human Resource (HR) managers (Scullion and Starkey 2001). For measuring HR roles, most popular four roles model of Ulrich (1997) is used in the present research. Degree of Internationalization (DOI) is measured through Composite scale developed by (Sullivan 1994). The scales were tested for unidimensionality, reliability, response and non response biases and all kind of concerned validities. Thereafter measurement model was developed for the proposed relationships using Structural Equation Modeling (SEM) through the capabilities of Lisrel 8.80. The findings corroborates with the existing literature reporting strong relationship of DOI with all the four roles proposed by Dave Ulrich especially with strategic role.https://www.msaes.org/article_49231_cba96e4bf71dd40a15f613f7d3926176.pdfZARSMIManagement Studies and Economic Systems2408-95833320170201Public Policy and Citizens Participation in Ngor Okpala Local Government Area of Imo State, Nigeria 2011-201514915849232ENChinyeaka Justine Igbokwe-IbetoDepartment of Public Administration, Faculty of Management Sciences, Nnamdi Azikiwe University, Awka, NigeriaKehinde Ohiole Osakede Ohiole OsakedeDepartment of Political Science and Public Administration, Babcock University, Ilisan Remo, NigeriaJournal Article20170811Within the framework of multiple advocacy theory and elite model, an eclectic approach, the study examined citizens’ participation in public policy making and implementation with specific reference to Ngor Okpala Local Government Area of Imo State 2011-2015, with the aim of indentifying the overall impacts, benefits as well as factors hindering citizens’ participation in public policy making and implementation. A total of 220 participants were selected through multi-stage and simple random sampling technique. Frequency counts and percentage were utilized in realizing the data collected. The findings show that overall impact of citizen participation in the making and implementation of policy in Ngor Okpala local government is not all influential; the study equally revealed that there is lack of official support for citizens to fully participate in public policy. Therefore, the study recommend among others, that the public should be re-oriented on the importance of citizen’s participation and target beneficiaries should be involved at the formulation and implementation stage of public making in order for them to have an input in decisions that affects their lives, thereby giving them a sense of belonging and of commitment.https://www.msaes.org/article_49232_7202406e81dcd40ea586981746b9f558.pdfZARSMIManagement Studies and Economic Systems2408-95833320170201An Exploratory Study on Effect of Demographic Factors on Consumer Satisfaction and its Determinants in E-Retailing15917149233ENUrooj Ahmad SiddiquiSchool of Management Studies, Babasaheb Bhimrao Ambedkar University,(A Central University), Lucknow, IndiaM. S. KhanSchool of Management Studies, Babasaheb Bhimrao Ambedkar University,(A Central University), Lucknow, IndiaJournal Article20170811The purpose of the study was to explore the impact of demography of online customers on e-satisfaction as well as on the determinants of e-satisfaction operating in e-retailing space in India. A theoretical model was derived in accordance with the literature and was tested empirically. Conveniently sampling technique was used. Primary data was collected through a structured questionnaire through personal and online mode. First of all a descriptive analysis was done and a demographic profile of the online customers was created. To explore any possible impact of these demographic factors on e-satisfaction and its determinants an exploratory factor analysis was done to consolidate the underlying constructs and ascertain the structure of determinants along with their factor scores. Once the underlying constructs were unearthed, the impact of each demographic was assessed on e-satisfaction and its each if its determinants separately by employing either t-test or ANOVA which was applicable. The results of exploratory factor analysis show that the e-satisfaction and its determinants can be consolidated into six underlying constructs or factors. The results of t-test and ANOVA conclude that most of the determinants are independent of the demography of the online customers. The demographic factors that were found to have significant impact are gender, education, age and income on convenience, e-satisfaction and merchandising, perceived value and financial transactions respectively.https://www.msaes.org/article_49233_8e179719924e9197392f429216099cd7.pdfZARSMIManagement Studies and Economic Systems2408-95833320170201The Impact of E-Administration on Service Delivery in Adekunle Ajasin University Akungba-Akoko, (AAUA) Ondo State, Nigeria17318249234ENKehinde Ohiole OsakedeDepartment of Political Science and Public Administration, Backock University Ilisan Remo, Ogun State, NigeriaSamuel Ojo IjimakinwaDepartment of Political Science and Public Administration, Adekunle Ajasin University, Akungba-Akoko, Ondo State, NigeriaWunmi ArijeniwaDepartment of Political Science and Public Administration, Adekunle Ajasin University, Akungba-Akoko, Ondo State, NigeriaTaiwo Olatunde AdesanyaDepartment of Public Administration, Lagos State University, Ojo, NigeriaAnn David OjoDepartment of Public Administration, Lagos State University, Ojo, NigeriaJournal Article20170811Information Communication Technology (ICT) has become a vital tool to drive socio-Economic development in all areas of human endeavor. In response to this global trend, tertiary institutions in Nigeria have adopted electronic administration (E-administration) in the management of their affairs. This study therefore examines electronic administration in Adekunle Ajasin University. Al case study research was adopted with sampling size of three hundred and fifty (350) respondents, Frequency and simple percentage method was used to analyze and interpret the data while statistical package for the social science (SPSS) was used to test the hypotheses. The finding reveals that the adoption of e- administration has improved not only effectively, efficiency and accuracy in service delivery, but has saved cost and time despite the challenges of inadequate fund, epileptic power supply and internet hiccups. The study concludes that e-administration in AAUA has greatly impacted positively on the efficiency and effectiveness of services delivery. The study therefore recommends among others that, there is need for explicit full automation of all administrative process to meet global best practices.https://www.msaes.org/article_49234_8ddfdc80622556f7293b3efac0cfaea1.pdfZARSMIManagement Studies and Economic Systems2408-95833320170201Occupational Stress and the Performance of Non -Teaching Staff of Selected Universities in the South Eastern Nigeria18319649235ENOkeke Chinenye ChinenyeDepartment of Public Administration, Nnamdi Azikiwe University, Awka, NigeriaEmma ChukwuemekaDepartment of Public Administration, Nnamdi Azikiwe University, Awka, NigeriaDennis AmobiDepartment of Public Administration, Nnamdi Azikiwe University, Awka, NigeriaJournal Article20170811Occupational stress the greatest killer among white and blue collar workers. The monster is more prevalent among university workers especially the non-teaching staff. It is on this backdrop that the study was nurtured. The study essentially examined the effect of occupational stress and how it impairs the performance of the non-teaching staff in the south eastern universities in Nigeria. Descriptive research design was adopted. Data were collected using questionnaire, face to face interview, observation and focus group discussion. Major findings revealed that occupational stress do not have positive effect on the performance of non-teaching staff. Also the reduction of occupational stress has positive effect on the effectiveness of the employees under study. Based on the findings among the major recommendations is to decrease occupational stress of the non-teaching staff to increase their performance, and also to reduce the occupational stress of the non-teaching of the studied to improve their effectiveness.https://www.msaes.org/article_49235_cac2080fb74386292d97290ab9e5eb89.pdf